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L2 CUSTOMER SUPPORT - (CA/EN)

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L2 CUSTOMER SUPPORT - (CA/EN)

Job Description

We are looking for technical support agents who speak Spanish, English, and Catalan to provide technical service for an IT project based in Barcelona.

As a Level 2 Technical Support Specialist, your responsibilities will include:

  • Diagnosing, collecting, categorizing, and analyzing incidents reported by clients, providing precise solutions.
  • Maintaining interactions with the Level 3 development team (Vietnam).
  • Ensuring agile communication with the Level 1 support team (Switzerland, Spain, and France).
  • Logging and documenting incidents reported by clients for the development team.
  • Responding in writing to client requests and inquiries.
  • Working closely with Team Leaders to ensure high customer satisfaction.

 

Requirements

  • Higher technical degree in IT, telecommunications, or a related field.
  • Essential languages: Fluent Spanish, Catalan, and English (spoken and written).
  • Significant experience with SQL / Data Analysis / PLSQL.
  • At least one year of experience in technical support.
  • Strong incident diagnosis, problem-solving, and customer support skills.

 

What We Offer

A professional and multicultural work environment, where you will collaborate with professionals from all around the world.

✔ An organized company structure with years of industry experience, allowing our team to benefit from our expertise.
✔ All necessary equipment provided.
✔ Permanent contract.
✔ Flexible working hours.
✔ Flexible benefits package (health insurance, meal vouchers, childcare vouchers).
✔ 24 vacation days + December 24th and 31st as company-designated non-working days.
✔ 1 additional vacation day every two years.

Profile Intermediate
Work Modality Remote
Location Spain
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