Providing technical support to professional SaaS users is often an unexpected challenge for companies. Allocating resources to customer service (L1) and resolving technical issues (L2) involves not only dedicating staff capable of assisting customers in multiple languages and time zones, but also having the necessary tools and team management. This task consumes significant resources for companies whose focus is growth.

Our Customer Success PowerUp offers companies:

• The ability to serve their B2B customers in multiple languages and time zones, not only supporting new customers but also facilitating international expansion and growth in new markets.
• A substantial improvement in customer satisfaction metrics.
• The elimination of the complexities of managing CS teams, which are often part of the "core business" of these companies. This includes outsourcing needs such as schedule management, hiring diverse profiles, payroll control or management across different geographic regions, and more.
• Comprehensive team management, including result metrics, backup staff for work peaks, or vacation coverage.
• The ability to detect and document potential platform bugs or errors, ensuring they reach developers documented and ready to be integrated into the company’s internal processes.

But, above all, it provides the peace of mind knowing that customer service is in the best hands and that this support will be a significant driver of the company’s growth rather than a hindrance.

Additionally, nazaríes’ CS team is not just customer support, but thanks to their deep knowledge of the platform and industry, they can provide structured feedback for improvements or adjustments, allowing the company to grow solidly.