Infra&Sec: Helpdesk

Description

At Nazaríes Intelligenia, we are looking for highly organized, enthusiastic, and collaborative professionals who can provide quick and efficient solutions. We want to add a Technical Support Helpdesk Specialist with Active Directory experience to help ensure that our teams and clients enjoy a smooth and efficient IT infrastructure service.

The Technical Support Helpdesk Specialist will be responsible for daily technical assistance to our staff and clients, managing and resolving hardware, software, and network-related issues. Experience with Active Directory, systems administration, and a problem-solving approach to incident resolution and preventive maintenance is required. This role is crucial in ensuring that our systems operate correctly and that users receive fast and effective support.

• Provide first-level technical support to internal users and clients.
• Manage and resolve issues related to operating systems, applications, networks, and hardware.
• Administer Active Directory (user account management, groups, permissions, etc.).
• Assist in the implementation of technology solutions and updates.
• Maintain and update technical documentation related to systems and procedures.
• Configure and maintain basic security systems (antivirus, password security policies, etc.).
• Manage application and internal system access through Active Directory.
• Perform preventive maintenance and improvements on internal systems.
• Assist in the creation of procedures and user guides.
• Collaborate with other IT teams to implement and troubleshoot complex issues.

Requirements

• Experience with Active Directory (user, group, permission management, security policies).
• Basic networking knowledge (DNS, DHCP, VPNs).
• Experience with ticket management and issue resolution using helpdesk tools.
• Knowledge of Cisco and CheckPoint (troubleshooting and basic configuration).
• Proficiency in Virtualization – VMware ESXi and vSphere (administration, networking, and troubleshooting).
• Strong knowledge of Windows operating systems (preferably Windows Server).
• Good command of Linux (preferably Debian or Ubuntu distributions).
• Ability to work independently and as part of a team.
• Problem-solving skills to quickly and efficiently resolve technical issues.
• Good communication skills, both oral and written.
• Basic or intermediate English (minimum B1 level).

What We Offer

A professional and multicultural work environment, where you will collaborate with professionals from all around the world.

✔ An organized company structure with years of industry experience, allowing our team to benefit from our expertise.
✔ All necessary equipment provided.
✔ Permanent contract.
✔ Flexible working hours.
✔ Flexible benefits package (health insurance, meal vouchers, childcare vouchers).
✔ 24 vacation days + December 24th and 31st as company-designated non-working days.
✔ 1 additional vacation day every two years.
✔ And many more benefits!
🍷 Last but not least, a monthly afterwork event!